Return Policy
We hope you are satisfied with your purchase from GUGITA. However, if you need to return an item, we offer a simple 14-day return policy for unopened and unused items.
How to Return an Item:
- Return Window: You have 14 days from the date of delivery to return items.
- Item Condition: Items must be returned in their original, unused, and unopened condition. Returned products must be in their original packaging and without any signs of use.
- Return Instructions: Contact us at support @ gugita . com with your order number to initiate a return. Our support team will provide instructions on how to return your item.
Refunds and Costs:
- Refund Process: After receiving and inspecting the returned item, we’ll process a refund to your original payment method within 5-7 business days.
- Return Shipping: The customer is responsible for covering return shipping costs unless the item is defective or we made an error with the order.
- Refund Details: Refunds will include the item’s purchase price but exclude any original shipping costs.
Defective or Incorrect Items:
If an item arrives damaged or incorrect, please reach out within 14 days of receipt. We’ll work with you to resolve the issue, offering a replacement or full refund.